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These terms and conditions (hereafter known as “Online Store Terms”)
apply to all transactions concluded with you, the customer, when you
shop via the www.nonaku.com website (hereafter known as “the
Website”) at the online store. Please read them carefully before placing
your order and print a copy for your future reference. By registering
at the online store you accept and agree to be bound by the Online Store
Terms and the terms and conditions of the Website (“Website Terms”)
which together shall constitute the entire agreement between you and
Mama N Damia (hereafter known as “the Company”).
The Company reserves the right to alter these Online Store Terms from time to time.
The Online Store Terms are subject to Malaysian Law and the exclusive
jurisdiction of the Malaysian courts. If any Online Store Terms shall be
deemed unlawful, void or for any reason unenforceable then that Online
Store Term shall be severable and shall not affect the validity and
enforceability of the remaining Online Store Terms.
Acceptance of orders
We are only able to take orders through the online store for delivery to
the countries listed on the checkout pages. If the country that you
require delivery to is not visible then we will not be able to process
We validate your order and credit card details you submit to us before
your order can be accepted. Once that has been done, we will confirm
that your order has been received by sending an e-mail to the e-mail
address you provide in your registration form. Our confirmation of your
order brings into existence a legally binding agreement between us.
We accept all orders for products and services subject to availability and certain security checks.
We accept payment by most major credit or debit cards. Payment will be
debited to your account before the dispatch of your purchase. All credit
and charge card holders are subject to validation checks and
authorisation by the card issuer. We will not be liable for any delays
to your order this may cause. If the issuer of your payment card refuses
to authorise payment to us or you fail our security checks, we will not
be liable for any delay or non-delivery.
Availability of Products
If online store products become temporarily unavailable, we shall hold
your order until we have the product back in stock and will then mail
the product to you in the usual way. The Company has made every effort
to ensure the availability of all products we published on the Website.
However in the event that an individual product becomes permanently
unavailable then we will seek to offer you a suitable alternative or
give you a full refund (see "Returns Policy" below).
Products and Pricing
All product prices may change in line with Malaysia government, Customs
and Excise and other legal interpretations issued by relevant
authorities. Promotions and prices you see in the Company real stores
and catalogues do not necessarily apply to the online store, and vice
Import duties and local taxes are NOT included in the quoted price of
goods being delivered to outside Malaysia. You will be responsible for
the paying of any and all import duties and local taxes including any
administration charges upon receipt.
We reserve the right to amend any prices without any prior notice and at
any time and the right to add or withdraw any product at any time.
To the extent that we are permitted by law to limit our liability to you
in connection with any order, that liability will not exceed the total
price charged for the relevant product(s).
Your order will normally be dispatched within 2 (two) working days
(Monday to Friday) of placing the order. Whilst we make every effort to
deliver goods within such timescales, however, some delays are
inevitable. We shall not be liable for any delay that you may suffer in
We have the right to cancel any order you make for any product if you
fail our validation or security checks. If payment has been taken you
will receive a full refund and an e-mail confirmation confirming such
refund to the e-mail address you provide in your registration form.
You have the right to cancel any order you make for any product
purchased through the online store and you will receive a full refund.
If for any reason you are not satisfied with your purchase, return it to
us within 30 (thirty) days of receipt in an unworn/unused condition for
a full refund or exchange. When returning products to us for refund or
exchange, you must pay for the appropriate postage costs. If a full
refund is applicable or the exchange has been caused by an error on our
part then we will refund the postage you have paid on receipt of the
If you wish to exchange or return any product then please send the
product back with completed returns form through the post to the Contact
Address as published in the Contact page, accessible from the menu of
Please wrap products securely, fix the returns label safely to the
parcel and attach appropriate postage. Please remember to include your
completed returns form and give the reason for return and any new
requirements. Should you have any queries regarding a return then please
refer to our help section, accessible from the foot of every page We
want you to feel confident about shopping through the online store. If
you have a problem, or are unhappy with your purchase, then we will put
the matter right, please contact us using the links in our Contact page,
accessible from the menu of every page.
Credit Card Security Assured
We will take all reasonable care to keep the details of your order and
credit card information secure but unless we have been negligent, we
will not be liable for any losses you may suffer as a result of
unauthorised access by a third party to the information transmitted by
you when ordering products or services from the online store.
submitting any personal information. By using the site, you are
practices may be changed, but any changes will be posted and changes
will only apply to activities and information on a going forward, not
whenever you visit the site to make sure that you understand how any
personal information you provide will be used.
this web site only. If you link to other web sites, please review the
privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal
addresses, email addresses, etc., when voluntarily submitted by our
visitors. The information you provide is used to fulfill you specific
request. This information is only used to fulfill your specific request,
unless you give us permission to use it in another manner, for example
to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the
features offered. Cookie and tracking technology are useful for
gathering information such as browser type and operating system,
tracking the number of visitors to the Site, and understanding how
visitors use the Site. Cookies can also help customize the Site for
visitors. Personal information cannot be collected via cookies and other
tracking technology, however, if you previously provided personally
identifiable information, cookies may be tied to such information.
Aggregate cookie and tracking information may be shared with third
Distribution of Information
We may share information with governmental agencies or other companies
assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law; or, (2) trying to protect against or
prevent actual or potential fraud or unauthorized transactions; or, (3)
investigating fraud which has already taken place. The information is
not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized
employees, agents and contractors (who have agreed to keep information
secure and confidential) have access to this information. All emails and
newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: email@example.com
By Phone: 603-6151 3094
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
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